dkbd's Privacy Policy

1 Introduction & Scope

dkbd is a secure and reliable online casino and betting platform operated for users in Bangladesh. We place the highest importance on the privacy of every individual who uses our services. This Privacy Policy ("Policy") explains how dkbd collects your personal information, the purposes for which it is used, and how it is kept secure.

This Policy applies to the dkbd website (https://dkbd.lat), its mobile version, and any other channel through which you communicate with us. By registering an account or using our services on the platform, you are considered to have accepted the terms of this Policy.

This Policy is consistent with our Terms & Conditions and Responsible Gaming policy. We encourage you to read this Policy in full carefully before using any of our services.

2 Data Collection

dkbd collects certain types of information as needed to provide you with its services. The various categories of information are described in detail below:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number
• Address and country of residence

2.2 Contact Information

• Email address
• Mobile number
• Preferred method of contact

2.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay or the last digits of a bank account number)
• Transaction history — records of deposits and withdrawals
• Account balance and bonus information

We never store complete financial credentials such as PINs, OTPs, or passwords.

2.4 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system
• Session logs and time spent on the platform
• Page visit history and click patterns

2.5 Gaming Information

• Game play history and betting details
• Win and loss records
• Preferred game categories
• Active session information

3 Purpose of Data Use

dkbd uses your information only for the following legitimate purposes:

3.1 Account Management & Service Delivery

We use your information to create and manage your account, process transactions, issue bonuses, and ensure service quality. This information is essential for correctly completing every deposit and withdrawal on dkbd.

3.2 Identity Verification & Fraud Prevention

Identity verification is carried out to ensure the security of your account, prevent unauthorized access, and protect against financial fraud. Complying with Anti-Money Laundering (AML) regulations is our responsibility.

3.3 Ensuring Responsible Gaming

Gaming patterns are monitored to identify potentially problematic behavior and provide the necessary support. This information is used to enforce spending limits and self-exclusion measures.

3.4 Customer Support

To resolve your complaints, questions, or issues, our 24/7 support team uses your account information to provide accurate and timely assistance.

3.5 Service Improvement & Analysis

Usage patterns are analyzed to improve the platform experience, add new features, and resolve technical issues.

3.6 Promotional Communications

Subject to your consent, we may contact you by email about offers, bonuses, and updates. You may request to stop receiving such communications at any time.

4 Data Storage & Security

dkbd follows industry-standard technology and practices to protect your information:

4.1 Data Retention Period

Relevant information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, resolve disputes, or prevent fraud. Once the defined retention period ends, information is securely deleted or anonymized.

5 Sharing Data with Third Parties

dkbd never sells your personal information. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. These organizations operate under their own privacy policies.

5.2 Game Providers

The minimum information required to operate gaming sessions is shared with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others.

5.3 Legal Obligations

Information may be disclosed to relevant authorities due to a court order, government directive, or other legal obligation. In such cases, we provide only the minimum amount of information legally required.

5.4 Fraud & Crime Prevention

If money laundering, fraud, or any other illegal activity is detected, information may be shared with the relevant investigating authority.

5.5 Corporate Restructuring

In the event of a business merger, acquisition, or asset transfer, information may be transferred, provided the new party is bound by this Privacy Policy.

6 Cookies & Tracking

The dkbd website uses cookies and similar technologies. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the website to function correctly. They are used to maintain login status, perform security checks, and ensure core functionality. Disabling these cookies will prevent you from accessing the site's core services.

6.2 Analytical Cookies

These cookies are used to understand which pages are most visited, how long users spend on the site, and where issues occur. This information is analyzed in anonymous and aggregated form.

6.3 Preference Cookies

These cookies are used to remember your language preferences, display settings, and other customizations, so your experience is improved on future visits.

6.4 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling cookies entirely may cause some dkbd features to not work correctly.

7 User Rights

As a dkbd user, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide details of the information stored about you.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. The responsibility for providing accurate information rests with the user.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is required for legal obligations or the resolution of disputes.

7.4 Right to Object to Processing

You may object to your information being used for marketing communications, and we will act accordingly.

7.5 Right to Data Portability

You have the right to receive your own information in a readable format.

To exercise these rights, contact us at [email protected].

8 Protection of Minors

dkbd is for users aged 21 and above only. We do not knowingly collect information from any minor. An age verification process is followed at the time of account registration.

If we suspect that a user is under 21, the account will be suspended immediately and the related information will be deleted. Aware parents play an important role in protecting minors — visit our Responsible Gaming page for more details on this.

9 Policy Changes

dkbd reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the website
• The "Last Updated" date at the top of the policy will be changed

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We recommend reviewing the policy periodically.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Our support team is always ready to respond to any privacy-related request. dkbd is committed to protecting your data rights.